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Minelab to Close in Ireland

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Re: Minelab to Close in Ireland

Postby Allectus » Wed Feb 10, 2016 9:56 am

I don't think the doomers & gloomers got passed the "Minelab to Close in Ireland" thread title before the...."doom & gloom" set in! :))

A ;)
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Re: Minelab to Close in Ireland

Postby mrix » Wed Feb 10, 2016 10:12 am

When something like this happens people generally think the worst, just human nature I guess, its would of been the same if any of the companies closed one of their sites, it will naturally just raise concern. I am guessing most of this is down to Minelab not officially giving a reason why it closed the Ireland site.
They have however explained there will be a repair centre within the UK which will accommodate all necessary testing for all models of machine ::g
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Re: Minelab to Close in Ireland

Postby clint » Wed Feb 10, 2016 9:31 pm

Closer analysis will reveal,for me,the only concerns were very specific...ie. CTX (mainly as I am close to heisting the wife's purse!) and the other wet one..I have no issues shipping off the ET to Steve Cox..True, UK based is definitely better! Wonder if the REALLY expensive ones are supported....?

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Re: Minelab to Close in Ireland

Postby Topgun22 » Wed Mar 09, 2016 3:37 pm

Dave8472 wrote:
clint wrote:Ahh..must of been the bit about getting on to em for some tshirts and pens. ..sorry! S. Cox is independent. A chap in our club sent a machine for repair on a loose speaker connection and some other small job on another...cost over £100! He got quoted afterwards at a main dealer for same repair at £32!
Regards
Clint


Don't know about any deleted posts, nothing in moderator logs, but might have been Mike from deep in the forum software ?

Re the last post, I am from the TV/Video repair industry, and repair prices can vary a lot. I would say a dealer may be looking at the bigger picture when it comes to repair costs, as if done at a low rate good chance you will come back and buy your next detector there ? I don't know the repair person you mentioned but sorry to say pricing is a lot more complex than that, all I can add is if they were such minor repairs why he didn't do them himself. Quite often you are paying someone for the knowledge and time rather than parts.

Dave &*(

Hi Dave/Clint well we would have quoted at MSR on the description of the fault, and always err on side of caution, and anyway we would have done a full service checking all the technical stuff that dealers would not be aware of as we have the full specs and procedures

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Re: Minelab to Close in Ireland

Postby Topgun22 » Wed Mar 09, 2016 3:44 pm

Hi at the time MSR would have quoted the repair based on the info supplied and always ask to see the machine first so we give a window normally of approx. cost, its like ringing the garage and saying I have a rattle how much to fix, so don't think whole story has come out and anyway we do a full service and check all the technical stuff other would not, including current rx, tx +/-5v rails ect, ect as we have all the specs and procedures others do not have and we operate a 2=5 day turnaround
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Re: Minelab to Close in Ireland

Postby clint » Fri Mar 11, 2016 9:33 am

....but can you fix ctx and excalibur machines? That's the sticking point. I'm not bothered about sending a machine to Steve Cox for repair but I am bothered about possibly investing in a new one that has no warranty. There is the option of full replacement OR refund under warranty on faulty goods though as of October 2015.

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Re: Minelab to Close in Ireland

Postby Topgun22 » Tue Mar 22, 2016 1:40 pm

MSR run by Steve Cox is an independant authorized minelabe repair center in surrey U.K he has been doing M.L for some 14 years now and supports M.L users.

He can now do the CTX and Excalibur and pressure test as well, so once the spares issue is resolved then all should be good to go.

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Re: Minelab to Close in Ireland

Postby nexusmd » Sat Mar 26, 2016 2:55 pm

Steve (MSR) is a good guy, but Mlab are now relying totally on him to do ALL their UK servicing, this sounds a risky strategy by Mlab. The guys in Ireland always gave me first class service particularly when Des was there. But truth is they have lost a lot of ground in Europe bringing out detectors nobody wanted; GPZ, SDC2300, GoFinds and failing to address constant requests for lighter multi-frequency detectors.
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Re: Minelab to Close in Ireland

Postby JBM » Sat Mar 26, 2016 7:51 pm

Steve was very helpful with a problem that I had with my old Sovereign and he seems a nice guy.

There is a video interview with a MLO Senior manager Gary Schafer and he looked uncomfortable to me when questioned.

Watch it yourselves on MLO.

Iam glad I was not in his the hot seat but he did his best.

It comforting to know that we can get our old Minelabs repaired when necessary as my great grandson is learning the trade with my original Sovereign Elite.

Happy Hunting,

Jerry.
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