Makro - After sales service experience

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Makro - After sales service experience

Post by sweepstick47 » Tue May 15, 2018 11:29 pm

Hello all, I've always been impressed with the quality of Makro's after sales service and it's been well recorded previously here on the forum but this deserves special mention.

I've had my Racer since March 2015, but a couple of weeks or so ago I experienced the sensitivity setting problem whereby exceeding '69' produced the 'overload' signal warning.

After contacting Makro (email), yesterday I sent them the requested fault (video). Imagine my surprise :-O when about 11 o'clock this morning, a new replacement coil was in my sticky mitt ::g (delivered by DHL International)

24 Hrs, now that's what I call a superb level of after sales service. Thank you Makro ::g ss47

A disservice is no service at all in my book ::g

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Re: Makro - After sales service experience

Post by tcawood » Tue May 15, 2018 11:43 pm

That's a great level of service!
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Re: Makro - After sales service experience

Post by chip » Tue May 15, 2018 11:53 pm

It’s very easy for a company to give great service when they are taking your money, it’s when the proverbial hits the fan you find the true measure of a company.

Top marks to Makro for sorting you out.
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Re: Makro - After sales service experience

Post by Mud Max » Wed May 16, 2018 12:01 am

Outstanding customer service. Thanks for sharing that.
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Re: Makro - After sales service experience

Post by Macroman » Wed May 16, 2018 12:50 am

100% agree.. there is no better company backup than Makro/Nokta for sorting out their customers problems....I will never ever move away from their fantastic products...they deserve to be at the front of the race for their customer service and total dedication to customer service...many thanks Dilek and team...👍

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