Makro - After sales service experience

All topics related to Makro metal detectors here, Off topic posts will be removed.
Makro Videos
Post Reply
sweepstick47
Moderator
Posts: 6429
Joined: Sun Nov 27, 2011 8:21 pm
Location: North Lincolnshire
Has thanked: 517 times
Been thanked: 978 times

Makro - After sales service experience

Post by sweepstick47 » Tue May 15, 2018 11:29 pm

Hello all, I've always been impressed with the quality of Makro's after sales service and it's been well recorded previously here on the forum but this deserves special mention.

I've had my Racer since March 2015, but a couple of weeks or so ago I experienced the sensitivity setting problem whereby exceeding '69' produced the 'overload' signal warning.

After contacting Makro (email), yesterday I sent them the requested fault (video). Imagine my surprise :-O when about 11 o'clock this morning, a new replacement coil was in my sticky mitt ::g (delivered by DHL International)

24 Hrs, now that's what I call a superb level of after sales service. Thank you Makro ::g ss47


Arado 130 - Garrett Groundhog - Tesoro Eldorado - Fisher 1265X - Goldmax Power Makro Racer. Homemade Harness!

tcawood
Posts: 368
Joined: Thu Jun 01, 2017 12:19 am
Has thanked: 209 times
Been thanked: 156 times

Re: Makro - After sales service experience

Post by tcawood » Tue May 15, 2018 11:43 pm

That's a great level of service!
Equinox 600, Rutus Alter 71, GP Pinpointer, Spartan Spade
Twitter - @tcDetects
YouTube Channel - https://www.youtube.com/channel/UCzAgpy ... OC5T1QRZCg

chip
Posts: 307
Joined: Sat Feb 13, 2016 12:17 pm
Has thanked: 46 times
Been thanked: 95 times

Re: Makro - After sales service experience

Post by chip » Tue May 15, 2018 11:53 pm

It’s very easy for a company to give great service when they are taking your money, it’s when the proverbial hits the fan you find the true measure of a company.

Top marks to Makro for sorting you out.
Image

Mud Max
Posts: 462
Joined: Sat Nov 12, 2016 6:53 pm
Has thanked: 61 times
Been thanked: 214 times

Re: Makro - After sales service experience

Post by Mud Max » Wed May 16, 2018 12:01 am

Outstanding customer service. Thanks for sharing that.
Xp Deus 11" coil
Quest Q40 combo pack


Jedi Master button finder

Macroman
Posts: 236
Joined: Sat Nov 19, 2016 4:27 pm
Been thanked: 62 times

Re: Makro - After sales service experience

Post by Macroman » Wed May 16, 2018 12:50 am

100% agree.. there is no better company backup than Makro/Nokta for sorting out their customers problems....I will never ever move away from their fantastic products...they deserve to be at the front of the race for their customer service and total dedication to customer service...many thanks Dilek and team...👍

Post Reply

Return to “Makro Forum”