Minelab to Close in Ireland

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Re: Minelab to Close in Ireland

Post by clint » Mon Feb 08, 2016 3:44 pm

Not at the moment.

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Re: Minelab to Close in Ireland

Post by Whatunearth » Mon Feb 08, 2016 3:52 pm

cornwalldavid wrote:As already posted, there is a UK service centre.

I said "Service all Models"
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Re: Minelab to Close in Ireland

Post by mrix » Mon Feb 08, 2016 6:08 pm

Hello all, I think with questions / concerns like we have here its important just to contact Minelab direct... I sent an email earlier and received this reply...

Our Authorized Service Centers will be cleared to do this testing within the next couple of weeks. So, in UK, MSR will service, repair and test both Excalibur and the CTX30303, for example.

Cheers all
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Re: Minelab to Close in Ireland

Post by Sewin » Mon Feb 08, 2016 7:01 pm

mrix, I have sent you a message via pm regarding this. I sincerely hope you can clarify the point regarding service and repair centres in UK and Europe and publish your findings.
Thanking you in anticipation and with kind regards.

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Re: Minelab to Close in Ireland

Post by clint » Tue Feb 09, 2016 7:39 pm

Hello all,
bit if an update. ..after a very, let's say generic reply off Minelab America regarding the warranty and repair backup for CTX and Excalibur machines I've had another email off Finbarr from Minelab Ireland stating that Steve Cox will soon fully capable to undertake any warranty or repair work on these models.

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Re: Minelab to Close in Ireland

Post by jimbotrucker » Wed Feb 10, 2016 7:37 am

It is sad news about minelab pulling out of Ireland, it will knock confidence in the brand. I have moved up to the etrac but espired to get the ctx. This news changes my aspirations greatly. , why would you buy a product that at the moment cannot be repaired in the UK :-L
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Re: Minelab to Close in Ireland

Post by Allectus » Wed Feb 10, 2016 9:13 am

Have the 'glass half empty' types actually read ALL of the posts regarding Minelab support?...obviously not!


A Minelab repair/service facility in the UK, as opposed to Ireland, is surely beneficial for the numerous Minelab owners in the UK....Think(try it, it's not that difficult) about it - where would you sooner send your machine if needs looking at?



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Re: Minelab to Close in Ireland

Post by Allectus » Wed Feb 10, 2016 9:56 am

I don't think the doomers & gloomers got passed the "Minelab to Close in Ireland" thread title before the...."doom & gloom" set in! :))

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Re: Minelab to Close in Ireland

Post by mrix » Wed Feb 10, 2016 10:12 am

When something like this happens people generally think the worst, just human nature I guess, its would of been the same if any of the companies closed one of their sites, it will naturally just raise concern. I am guessing most of this is down to Minelab not officially giving a reason why it closed the Ireland site.
They have however explained there will be a repair centre within the UK which will accommodate all necessary testing for all models of machine ::g
Cheers all
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Re: Minelab to Close in Ireland

Post by clint » Wed Feb 10, 2016 9:31 pm

Closer analysis will reveal,for me,the only concerns were very specific...ie. CTX (mainly as I am close to heisting the wife's purse!) and the other wet one..I have no issues shipping off the ET to Steve Cox..True, UK based is definitely better! Wonder if the REALLY expensive ones are supported....?

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Re: Minelab to Close in Ireland

Post by clint » Fri Mar 11, 2016 9:33 am

....but can you fix ctx and excalibur machines? That's the sticking point. I'm not bothered about sending a machine to Steve Cox for repair but I am bothered about possibly investing in a new one that has no warranty. There is the option of full replacement OR refund under warranty on faulty goods though as of October 2015.

regards

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Deteknix Pointer,camo,oh yeah! ...does what it says on the box..
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Re: Minelab to Close in Ireland

Post by nexusmd » Sat Mar 26, 2016 2:55 pm

Steve (MSR) is a good guy, but Mlab are now relying totally on him to do ALL their UK servicing, this sounds a risky strategy by Mlab. The guys in Ireland always gave me first class service particularly when Des was there. But truth is they have lost a lot of ground in Europe bringing out detectors nobody wanted; GPZ, SDC2300, GoFinds and failing to address constant requests for lighter multi-frequency detectors.

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Re: Minelab to Close in Ireland

Post by JBM » Sat Mar 26, 2016 7:51 pm

Steve was very helpful with a problem that I had with my old Sovereign and he seems a nice guy.

There is a video interview with a MLO Senior manager Gary Schafer and he looked uncomfortable to me when questioned.

Watch it yourselves on MLO.

Iam glad I was not in his the hot seat but he did his best.

It comforting to know that we can get our old Minelabs repaired when necessary as my great grandson is learning the trade with my original Sovereign Elite.

Happy Hunting,

Jerry.

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