Minelab to Close in Ireland

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clint
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Re: Minelab to Close in Ireland

Post by clint » Fri Mar 11, 2016 9:33 am

....but can you fix ctx and excalibur machines? That's the sticking point. I'm not bothered about sending a machine to Steve Cox for repair but I am bothered about possibly investing in a new one that has no warranty. There is the option of full replacement OR refund under warranty on faulty goods though as of October 2015.

regards

Clint


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nexusmd
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Re: Minelab to Close in Ireland

Post by nexusmd » Sat Mar 26, 2016 2:55 pm

Steve (MSR) is a good guy, but Mlab are now relying totally on him to do ALL their UK servicing, this sounds a risky strategy by Mlab. The guys in Ireland always gave me first class service particularly when Des was there. But truth is they have lost a lot of ground in Europe bringing out detectors nobody wanted; GPZ, SDC2300, GoFinds and failing to address constant requests for lighter multi-frequency detectors.

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JBM
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Re: Minelab to Close in Ireland

Post by JBM » Sat Mar 26, 2016 7:51 pm

Steve was very helpful with a problem that I had with my old Sovereign and he seems a nice guy.

There is a video interview with a MLO Senior manager Gary Schafer and he looked uncomfortable to me when questioned.

Watch it yourselves on MLO.

Iam glad I was not in his the hot seat but he did his best.

It comforting to know that we can get our old Minelabs repaired when necessary as my great grandson is learning the trade with my original Sovereign Elite.

Happy Hunting,

Jerry.

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