TDK wr700 refreshing story !

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Bolddigger
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TDK wr700 refreshing story !

Post by Bolddigger » Fri Feb 22, 2013 8:53 pm

Hi
I felt the need to pass this on.
I've been using the TDK wr700 headphones since Christmas.
They are fantastic in use and don't lag. Also unlike some reports they don't
Turn themselves off either.the batteries last for at least 3 sessions ( I change
Them after that to be safe)
But however on Sunday i managed to drop the detector against my work truck luckily
My Safari survived But the wireless sender sheared off at the pin.

This happened on Sunday,
I searched the Internet for a new sender unit and they are not sold
Separately anywhere.
In desperation on Monday I emailed TDK European support and asked where
or indeed If I could buy a sender. I explained it was my fault but that the unit
Was broken and I wished to purchase a unit if indeed they had any.
On receipt of this email they asked for a copy of my purchase document which
I duly mailed to them.
On Wednesday morning I had a missed parcel card through the door, and
Blow me if on collection it wasn't a new unit compliments of TDK.

With all the crappy bad service stories around at the moment
I felt I had to share this. Fantastic customer service from a huge company.
So if your considering a wireless headphone
Then at least use this fantastic after sale service as plus point when
Making any decisions.
Thanks TDK

Bob.....


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busterhamer
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Re: TDK wr700 refreshing story !

Post by busterhamer » Fri Feb 22, 2013 8:56 pm

Excellent service there
i had a similar experience, not metal detecting related.
if you own any Corgi Models e-mail them and thew will send free of charge any parts that you may have accidenatally damaged off your model. ::g ::g
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deano69
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Re: TDK wr700 refreshing story !

Post by deano69 » Fri Feb 22, 2013 9:03 pm

Thanks for the post mate.i've been looking for an alternative to being tethered........you've just made up my mind .Thank you. ::g ::g ::g
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johno
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Re: TDK wr700 refreshing story !

Post by johno » Sat Feb 23, 2013 6:10 am

very good to hear this, people are quick to complain but usually reluctant to tell others when they have had a positive customer service experience. i was having this same discussion with somebody at a site i visit through work on thursday morning.
john

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kopparberg
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Re: TDK wr700 refreshing story !

Post by kopparberg » Sat Feb 23, 2013 8:24 am

thats great service bold diggeand i have a set of them they are really good and work well with the etrac just have to make sure you have a little threshold hum to stop them turning off .but never had it happen yet only when the batteries run low
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firecat222
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Re: TDK wr700 refreshing story !

Post by firecat222 » Sun Mar 17, 2013 1:39 pm

Thanks for your post....so impressed I have just ordered some wr700 headphones. Great to hear about good backup ::g ::g
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Bolddigger
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Re: TDK wr700 refreshing story !

Post by Bolddigger » Sun Mar 17, 2013 4:19 pm

It actually gets better,
I had now received an email saying sorry for the delay
But your sender unit will be des patched shortly !
I explained I had received it and they replied saying
Use it as a spare on us :)
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SussexSearcher
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Re: TDK wr700 refreshing story !

Post by SussexSearcher » Tue Jun 04, 2013 10:52 pm

Just today had the same situation with TDK sorting it out!!!!....Transmitter broken by me .....great people !!!

Bolddigger
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Re: TDK wr700 refreshing story !

Post by Bolddigger » Tue Jun 04, 2013 11:44 pm

Fantastic PR
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royaltanky1
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Re: TDK wr700 refreshing story !

Post by royaltanky1 » Sun Jun 16, 2013 2:00 pm

I also have just got a response back from TDK UK my sender unit did not work so i sent them email with PDF of Amazon order address etc. New one being sent out ASAP ::g

great stuff!!!!!
Through the mud , through the blood to the green fields beyond. 3RTR.

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Jason5223
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Re: TDK wr700 refreshing story !

Post by Jason5223 » Mon Mar 17, 2014 8:13 pm

So any of you guys have a reference number for your case with TDK? Or can you tell me the email address you used to contact them.

I broke my sender unit on Sunday and called TDK today to be told that each sender is programmed to the headphones and that it was not possible to get a new sender unit. I explained that this can't be the case as you chaps on the forum had been able to get one. The guy on the phone asked if I could get a reference number that he could look at to see if this was the case.

Grateful for any help you can offer.
Cheers
Jason
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"Once you locate an object you need to find it in the soil dug from the hole. The best tool for this is your buddy's pinpointer.  If your buddy does not own a pinpointer suggest that he buy one."

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