Broken clamping ring

[Goldid]

I saw that my top clamping ring was broken, I specify that I never dismantle the device, I contacted the French after-sales service and he does not want to take it as a guarantee?
what should I do ?
Thank you for your answers
and excuse my bad English

[fred]

Sorry, I'm not familiar with that detector.

[Fusion]

Try contacting Detecnicks in the UK, they sell some Rutus spare parts.

[Goldid]

Hello, would you have a link because from here in France I can't get there by sea in advance.

[S1monHS]

Here you go:
You could try contacting Rutus directly:

https://www.rutus.com.pl/en

They might send you one for free, to demonstrate good customer service?

[Goldid]

Thanks to you, I have contacted directly in Poland and I have already been asked to send them a picture of the broken ring, which I have done, I am waiting for their answer.
Thank you very much.

[Goldid]

Hello everyone, always nothing, not even an answer from them, I'm still a little worried.

[Goldid]

Hello, as S1monHS said, I contacted Rutus in Poland who sent me back not one, but two rings, a granite to them and to S1monHS.
I also asked them for the new Rutus, which I am looking forward to.
Have a nice day.