Broken Deus, Loving Regtons

[Boxface]

Hi all, just wanted to say a public thanks to Nigel at Regtons. I work quite close so popped in to Regtons at lunch, broken deus in hand. Turns out after some prompt investigation by Nigel, it's the coil. Im just in my 2 year warranty so it's being sent of for repair. What really made Regtons stand out is the loan of a coil while mines in for a fix! I've got to say, exemplorary service, friendly and professional throughout. Loving this guy like a brother, you'd be crazy to buy anywhere else! I'm going to refer to him as brother Nigel from now on, and I get my baby back!!! Here's to the weekend!!!

[NeverWntd2Dance]

Nice one, sounds like a very good experience!

I'm going to refer to him as brother Nigel from now on, and I get my baby back!!! Here's to the weekend!!!

Love this haha!

Laura xx

[loud ed]

Nigel is a GOD
or as Kevin bloody Wilson says nigel f***ing legend
his after sales are second to none

[Boxface]

I'm a customer service manager and expect a lot, gods honest truth he raised the bar on this one. Glad everyone else is getting the same fabulous experience! I'm bringing brother Nigel a nice bottle of red when I head back to pick up the coil!!!

[howard66]

Nigel is a GOD
or as Kevin bloody Wilson says nigel f***ing legend
his after sales are second to none

Ill second that!!!

Wouldent dream off dealing with anyone else

[specialk]

Box, like i said last wknd (might help if ya switched it on)!! And NOT ur mobile! Nigel is definitely a legend tho!! Great guy!!

[Phil-field]

Ive never actually met the guy ( Nigel )
But weve exchanged emails and Ive bought things online from Regtons.
Great service.
Im sure he will appreciate your comments about him.
And well deserved they are !!

[thirddegreewitch]

Great customer service,i get exactly the same from Garmin when i have gps issues..simply superb.

[pinkyandthebrain]

I have spoken to Nigel before, I agree he goes above and beyond:)

Regtons as a company is brilliant as well:)

[aa-clean]

In my business always going the extra mile is my standard practice and I dont charge any more for it...

Stu

[liamnolan]

Sometimes its not all down to what you pay for a machine, its what happens afterwards when things go wrong .. give Brother Nigel my regards, Liam

[Nigel at regtons]

There's me minding my own business, Googling for someones forum post about a repair to an XP coil and this thread popped up, B-)

Thanks guys for the kind comments, anyway back to the important things in life now....... that bottle of red should be luke warm, not too cold and anything French, not too fussy as long as it contains alcohol

[whitestone]

As it happens I'm off to see Nigel tomorrow ref my broken Garrett probe .... He was just as Boxface say's (helpful to a fault). All I have to do is bring my receipt along and he will help, that's all we want as customers. As I said to Nigel in my email to him earlier today .... Regtons really are THE place for us detectorists to go. With money so tight these days and the hobby increasingly costly for us to equip ourselves, it's reassuring to know that when the odd problem occurs with a purchase we are able to rely on the people we purchased from.
"Quite a coincidence" I thought when I saw Boxface's Broken Deus post this evening but it appears that Regtons value every customer, from the Deus buyer to the humble probe buyer. More power to them.

Tom

[whitestone]

As it happens I'm off to see Nigel tomorrow ref my broken Garrett probe .... He was just as Boxface say's (helpful to a fault). All I have to do is bring my receipt along and he will help, that's all we want as customers. As I said to Nigel in my email to him earlier today .... Regtons really are THE place for us detectorists to go. With money so tight these days and the hobby increasingly costly for us to equip ourselves, it's reassuring to know that when the odd problem occurs with a purchase we are able to rely on the people we purchased from.
"Quite a coincidence" I thought when I saw Boxface's Broken Deus post this evening but it appears that Regtons value every customer, from the Deus buyer to the humble probe buyer. More power to them.

Tom

For those interested ... Called into Regtons this afternoon with my faulty pro pointer, they initially repaired it as it was thought the switch was causing the problem. The probe didn't seem to work as it should after the repair so the guys handed be a brand new one. How can you beat that for service? .... Thank you to all at the shop in particular thanks to Marcus? (I think that was his name).

[Nigel at regtons]

I'll pass that onto Marcus for you Tom, thanks.